Returns & Refunds


Returns & Refunds

  • If you wish to return an item purchased online with us, Please return your item back to us unworn and with its original packaging within 14 days of receiving your order for a full refund. Please allow at least 7 working days for your return to be processed.
  • We kindly ask that all returns are sent to the following address:
In The Pink Returns
15 St. Peters Avenue
DN35 8HQ
  • We recommend using a trackable service either with a courier or Royal Mail. We do not accept responsibility for the item you have posted so we recommend that you obtain proof of postage.
  • If you are a customer based in the EU, you have the right to cancel your order with us under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), provided you give us written notice within 7 working days of placing your order.


Exchanging an item couldn't be easier.

  • Send the item back to the address provided above in secure packaging along with your order number and item you’ll like to exchange for.
  • OR exchanges can be done in store.
  • Items must be in there original packaging and we will need your original order number or receipt. 
  • Exchanges must be done within 28 days of receiving your order. 


We are sorry we cannot accept returns or refunds for bespoke or personalised items or any items made to a custom or non-standard size.

Sale items are also non returnable. 

Bespoke items include handmade wedding bands and items that have been engraved or stamped to your specific requirements.

Returning an item due to a fault:

  • Goods are classified as faulty if they are received damaged, or where a fault occurs due to a manufacturing issue within a reasonable amount of time.
  • Please note that items that are damaged as a result of wear and tear are not considered to be faulty and we do not cover accidental damage. 
  • If you believe you have a received a faulty item please contact us straight away, and send it back to the address above ensuring it has been packaged securely or bring your item into store along with your receipt.
  • Please include a cover note with the following information:
             Order number
             Contact Details
             Details of the fault
  • We will then contact you to discuss how we can proceed.
  • If your item is deemed to be faulty you will of course receive a full refund, or replacement
  • If your item is deemed not faulty, but has damage due to wear and tear, we will be happy to try to repair the item for you for a small charge.

Returns for items purchased in store:

In the unlikely event that you are unhappy with your purchase, we will be happy to exchange or offer a gift voucher for any unworn items, returned with a receipt, within 30 days of purchase. Please Note that we don't issue refunds for items purchased in store, although this does not affect your statutory rights.


Sale items are not eligible for returns, refunds or exchanges whether bought online or in store.